Frequently Asked Questions
Clear answers about modernising GP practice websites, switching provider, hosting, support and ongoing maintenance.
Do you offer a fully managed website service?
Yes. Our Gold Package includes a fully managed website service. We take care of routine content updates, software updates, security monitoring, backups and ongoing website maintenance. Simply send us your changes and we’ll update your website for you, allowing your practice staff to focus on patient care.
Can you modernise our existing GP practice website?
Yes. We can update the design, improve the structure, move existing content and make the website easier for patients and staff to use.
Can you help if our current website provider is closing down?
Yes. We can help transfer your existing website, content, documents and key information to a new, fully supported GP & Healthcare Support Services Group website.
Will we lose our existing content?
No. We review your current website and identify the pages, documents and information that should be kept, improved or reorganised.
Can you keep our existing domain name?
In most cases, yes. Your existing domain can usually continue to be used. We can guide you through the required DNS or hosting changes.
Will the website be easier for patients to use?
Yes. We focus on clear navigation, readable content and easy access to appointments, prescriptions, opening hours, contact details and online services.
Can a better website reduce phone calls?
A well-structured website can help patients find answers online, reducing routine calls and repeat enquiries to reception.
Can practice staff update the website?
Yes. We can make key areas easier to update, including news, notices, opening hours, documents, staff details and service information.
Do you handle website migration?
Yes. We can migrate your existing pages, documents, images and important patient information into the new website structure.
Are your websites mobile friendly?
Yes. Every site is designed to work properly on desktop computers, tablets and mobile phones.
Do you consider accessibility?
Yes. We build with accessibility, readability, strong contrast, clear headings and logical navigation in mind.
Can you add emergency notices?
Yes. We can include notices for closures, training days, urgent updates, service disruption or important patient announcements.
Can you support multiple surgery locations?
Yes. We can create clear location pages with address details, opening hours, contact information and location-specific notices.
Can you add patient documents and forms?
Yes. We can organise downloadable forms, policies, patient leaflets and useful documents in a clear document library.
Can you add news and practice updates?
Yes. Your website can include news posts, campaign updates, seasonal notices and important announcements.
Do you support NHS App and online services links?
Yes. We can add clear links to the NHS App, repeat prescription services, online appointment systems, online consultation platforms and NHS 111 where appropriate.
How long does a project take?
This depends on the size of your current website and how much content needs to be moved. After reviewing your site, we can provide a realistic project timescale.
Do you offer ongoing support?
Yes. Every package includes secure UK hosting, software updates, backups, security monitoring and technical support. Our Gold Package also includes ongoing content updates and full website management carried out by GP & Healthcare Support Services Group.